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Additional Services -
Services such as packing, appliance
servicing, unpacking, or stair carries that
are needed due to either your request or
building regulations may result in
additional charges. |
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Advanced Charges -
Charges for services performed by a third
party at your request. The charges for these
services are paid for by the mover and added
to the charges on your Bill of Lading.
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Agent -
A local moving company authorized to act on
behalf of a larger, national company.
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Appliance -
The cost of a complete disconnect of an
appliance at the originating residence and a
reconnect of the appliance at the new
residence. Covered appliances include
washers, dryers, dishwashers, and
refrigerators. Certain movers charge a
surcharge for this service while others
simply charge the amount of time the actual
service takes. If a particular mover does
not perform this service or contracts with a
third party, the field is marked "NA".
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Appliance Dolly -
Supplied by self-service movers to help you
load and unload large items like appliances
and oversized furniture. |
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Assessed Value Coverage -
This specifies how much money per $1,000 of
assessed value you will need to pay to cover
your household items to their fully assessed
value. Purchasing this protection requires
that a cash value be assigned to the items
you will be moving. If a deductible is
applied, that value is stated next to the
cost-per-$1,000 figure. For example,
7.50/100 means that the consumer must pay
$7.50 per $1,000 of assessed value to cover
the load against loss, and the first $100 of
damage is not covered. Some valuation
policies are calculated on a sliding scale,
where the price per $1,000 of coverage will
vary depending upon the total amount of
coverage. In such cases, carriers are
requested to quote valuation prices based on
$25,000 of coverage. Please note that most
valuation policies require that the entire
load be covered, not just specific items.
Ask your carrier for terms. |
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B |
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Bill of Lading -
This is the contract between the mover and
the customer. It also acts as a receipt. It
is important to understand everything on the
bill of lading before you sign it.
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Binding/Non-Binding
Estimate -
- Binding: The mover
quotes a flat price based upon a given
inventory. No matter how long the job
takes, the flat price is always paid. It
is given only when an onsite estimate is
performed.
- Non-Binding: These
estimates are based upon the movers'
previous experience of jobs similar to
yours. As the name suggests, these
estimates are subject to change.
- Hourly Rates: Customers
are charged by the hour per man, per
truck.
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C |
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Carrier -
This is the mover with whom you're working.
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C.O.D. - Cash on Delivery
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This is when payment is required at the time
of delivery. Make sure to ask if your
payment should be in cash, credit or check.
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Comments -
Any additional information about a listed
company. |
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Cost of Move -
This addresses how much the specific move
will cost, not including the various extra
charges and insurance. All cost estimates
are calculated based on information obtained
from the listed moving companies during a
signup interview. Although every effort is
made to gather the most accurate
information, customers should be aware of
the fact that many factors affect the cost
of a move. Make sure to ask about all of the
movers involved costs, including things like
flights of stairs, distance between your
residence and the moving van (some charge
extra if your belongings are a significant
distance from the moving van). |
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D |
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Depreciated Value Coverage
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See Assessed Value Coverage. |
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Divider -
Many self-service movers will place
commercial goods behind your household
possessions on the trailer. A divider is
installed between these separate shipments
to keep them secure. |
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Divider Installation -
This specifies how much extra it will cost a
consumer to have a divider (see definition)
installed. |
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E |
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Expedited Service -
This is an agreement to transport goods by a
set date in exchange for a higher rate.
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F |
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Flight of Stairs -
This tells you the additional cost, if any,
of a flight of stairs either at the point of
origin or the destination. Please note that
a third-floor walkup counts as two flights
since you are starting on the first floor.
Serviceable elevators (an elevator large
enough to transport the household goods)
eliminate the need to pay this fee.
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Freight-Service -
A low-cost alternative to a full-service
move, freight-service movers will move all
of your household goods from your old
address to your new address but will deliver
the items only to the doorstep of your new
home. Your items must all be boxed in
advance, and your individual pieces of
furniture will not be wrapped in blankets,
as distinguished from full-service movers.
See also Self-Service Mover and Full-Service
Mover. |
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Full Replacement Value
Coverage -
This specifies how much money per $1,000 of
value, you will need to pay to protect your
household items for their full replacement
value. Full replacement value is the amount
of money it will cost to purchase a new
replacement for a damaged item, regardless
of how old the damaged item was. If a
deductible is applied, that value is stated
next to the cost-per-$1,000 figure. For
example, 7.50/100 means that the consumer
must pay $7.50 per $1,000 of declared
replacement value to cover the load against
loss, and the first $100 of damage is not
covered.
Some valuation policies
are calculated on a sliding scale, where the
price per $1,000 of coverage will vary
depending upon the total amount of coverage.
In such cases, carriers were requested to
quote valuation prices based on $25,000 of
coverage.
Please note that most
valuation policies require that the entire
load be covered, not just specific items.
Ask your carrier for terms. |
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Full Service Mover -
The most common form of moving company, the
full service mover, will move all of your
household goods from your old address to
your new address. The items are picked up
from every room in your old home and
delivered to the appropriate rooms in your
new home. Individual pieces of furniture are
wrapped in blankets to protect them during
shipment. Full service movers will also
provide, at additional cost, full packing
and unpacking services as well as appliance
service (see definition). See also
Self-Service Mover and Full-Service Mover.
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G |
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Guaranteed Pickup and
Delivery Service -
A premium service whereby dates of service
are guaranteed, with the mover providing
reimbursement for delays. This type of
service is often subject to minimum weight
requirements. |
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H |
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High Value Article -
These are items in a shipment that are
valued at more than $100 per pound.
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I |
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Inventory -
The detailed descriptive list of your
household goods showing the quantity and
condition of each item. |
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Interstate Move -
Any move that crosses a state boundary,
regardless of the number of miles.
Distinguished from a Local Move and
Intrastate Move. |
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Intrastate Move -
Any move which does not cross a state
boundary, typically over 40 miles.
Distinguished from Local Move and Interstate
Move. |
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L |
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License -
Movers are required by law to obtain
certifications necessary to transport
household goods within state boundaries
(i.e. local/intrastate) or across state
lines (i.e. interstate). The license numbers
shown are used to identify the status of the
mover's operating authority and insurance
coverage. Individual states may require
additional license information based on the
type of move performed. |
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Linehaul Charges -
Basic method of billing for long distance
service. Linehaul charges are calculated by
mileage and the weight of your shipment.
Linehaul charges may not include fees for
charges such as the ones noted in Additional
charges. |
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Loading Ramp -
Provided by self-service movers to help you
load your household goods onto the trailer.
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Local Move -
A move within a state, typically 40 miles or
less. Distinguished from an Intrastate Move
and an Interstate Move. |
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Long Carry Charge -
An additional charge incurred when articles
must be carried an excessive distance to the
movers truck. |
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Local Moving -
Local moving usually refers to moves of less
than 100 miles within the same state. This
type of move is based on hourly rates and is
regulated by the states DOT (Department of
Transportation) or other regulatory body.
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M |
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Moving Company -
A Moving Company is the business offering
your move program and that is in charge of
transporting your belongings. |
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O |
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Order for Service -
The authorizing document allowing movers to
move your goods. |
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Order Number Also known as
the Bill of Lading. -
It's the number used to identify and track
your shipment. |
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P |
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Price -
This tells you how much the specific move
will cost, not including the various extra
charges and insurance. All cost estimates
are calculated based on information obtained
from the listed moving companies during a
signup interview. Although every effort is
made to gather the most accurate
information, customers should be aware of
the fact that many factors affect the cost
of a move. |
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Packing Service -
Many full-service movers provide customers
the option of having all of their
possessions packed before the move and later
unpacked at the destination. |
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Peak Season Rates -
A premium rate that is charged at certain
times of the year. This rate is generally
applied in the summer months. |
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Phone -
Usually the phone number for the sales
department of each listed mover.
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Piano -
This specifies the additional cost to move a
single 42-inch piano as part of the total
household. This is not the cost to move the
piano if that is the only item being moved.
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Pickup and Delivery
Charges -
This is an additional charge that is applied
when you have to transport your shipment
between the Storage in Transit warehouse and
your residence. |
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R |
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Your Rights and
Responsibilities When You Move
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A document prepared by the Federal Highway
Administration (FHA) to inform consumers of
their rights and responsibilities as a
shipper of household goods. |
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S |
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Self-Service Mover -
Companies in this category will provide a
trailer for you at your old home. You load
the trailer yourself and the company returns
to move the trailer to your new destination.
You then unload the trailer yourself and
call the mover to remove the empty trailer.
This type of move is becoming increasingly
popular with consumers because it saves
money in two ways. First, you do not pay for
any of the loading/unloading labor. Second,
the self-service mover will often load
commercial goods on the trailer behind your
household goods, to help defer the cost of
the total shipment. See also Full-Service
Mover and Freight-Service. |
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Services Provided -
(used with Auto Movers)
Auto shippers are able to transport a
variety of vehicles. The following service
types are used to demonstrate services
offered by each auto shipper:
- Auto Shipping: The moving company
primarily transports automobiles.
- Motorcycle Shipping: The moving
company primarily transports motorcycles or
vehicles of similar size.
- International Auto Shipping: The
moving company offers overseas auto shipping
services.
- International Motorcycle Shipping:
The moving company offers overseas
motorcycle shipping services. |
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Shuttle Service -
Occurs when a smaller vehicle is used to
haul goods to a location that is not
accessible to large moving trailers.
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Stair-Carry Charge -
An extra charge for carrying items up or
down flights of stairs. |
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Standard Coverage -
Movers, by law, are required to provide a
minimum amount of free coverage. This
number, typically 60 cents, refers to the
amount of money you will receive per pound
of damaged goods. This coverage is a bare
minimum and should not be relied upon to
cover you for any significant damage. For
example, if you have a priceless vase which
weighs two pounds, you would only be
entitled to $1.20 of compensation if the
vase is damaged in transit. |
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Storage-In-Transit (SIT) -
Temporary warehousing of your goods pending
further transportation or transportation to
your new home if it isn't ready for
occupancy. You may not exceed a total of 180
days of storage, and you are responsible for
the added SIT charges as well as the
warehouse handling and final delivery
charges. |
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T |
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Transport Type:
(used with Self-Service
Movers) -
Moving companies may transport your
household goods using a variety of transport
methods. Each transport type possess unique
benefits:
- Truck: The moving company will
deliver a unibody truck to your home. The
truck will remain at your residence until
you have completed loading it and request
pick-up from the moving company.
- Trailer: The moving company will
deliver just the trailer section of the
truck to your home. The trailer will remain
at your residence until you have completed
loading it and request pick-up from the
moving company.
- Truck & Trailer: The moving company
will deliver an entire truck (both cab and
trailer) to your home. The truck and trailer
will remain at your residence until you have
completed loading it and request pick-up
from the moving company.
- Mobile Container: The moving
company will deliver large storage
containers or units to your home. The
storage containers will remain at your
residence until you have completed loading
them and request pick-up from the moving
company. |
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V |
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Valuation -
Valuation is not insurance. Valuation
offered by your moving company is a tariff
level of carrier liability based on the
weight of your goods. Valuation covers your
property by assessing value in three
different ways explained above (Assessed
Value Coverage, Full Replacement Value
Coverage & Standard Coverage). In a
nutshell, Valuation is an amount that
reflects "what your goods are worth."
Valuation only covers your
goods for damage or loss if you can prove
negligence on the part of the carrier. IT
DOES NOT cover any loss or damage due to
Acts of God, (high winds, earthquakes,
tornadoes, hurricanes) riots, strikes, civil
commotion, etc. and all claims are settled
by employees of the carrier that damaged
your goods. The valuation charge compensates
the mover for assuming a greater degree of
liability than that provided for in the base
transportation charges. |
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W |
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Warehouse Handling -
An additional charge applicable each time
SIT service is provided. This charge
compensates the mover for the physical
placement and removal of items within the
warehouse. |
